Get in Touch with Support

Before You Open a Chat

To avoid the back-and-forth of “what is your username?” or “which payment did you use?”, have your account username, the approximate time of the transaction, and the payment channel (e-wallet like Touch 'n Go or bank transfer) ready. That lets the agent start solving the issue immediately. If the problem involves a deposit, also note the exact amount in ringgit and the reference number from your e-wallet or online banking. The faster you supply those details, the fewer questions the agent needs to ask before acting.

Typical Reply Times

Live chat connects you to a person within a few minutes during staffed hours. If the queue is long, a holding message will tell you your position, and agents usually answer each person in under five minutes once they reach the front. The contact form generates a reply within 24 hours on weekdays, often sooner if submitted in the morning. Weekends may stretch to 48 hours, but the team processes all forms in the order they arrive.

Languages and Hours

The live chat team answers in English and Bahasa Malaysia from early morning until late at night, seven days a week. Outside those hours you can still send a message, but the first reply may come the next morning. The contact form does not keep set hours — you can submit it any time, and a reply in either language usually arrives within the same daytime window. Weekend submissions might wait until Monday if the query is not urgent.

Which Channel for Which Issue

If you are staring at a wrong balance or a stuck withdrawal, live chat gets you a person fastest. That channel handles anything that needs a quick fix — login trouble, bonus questions, or a deposit that has not landed. For a written complaint, perhaps about a disputed bet or a request for account history, use the contact form. That creates a paper trail and guarantees your message reaches the right team without being lost in a busy chat queue.

What Not to Share Publicly

Support never needs your password, full card number, or a one-time code to help you — those details only put your account at risk if intercepted. If an agent asks for them, it is a red flag, not a normal request. Stick to your username, transaction references, and general descriptions of the issue. Anything that could let someone else access your account should stay private, even in a direct chat. The platform will never ask for it.

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